Support
Setting LOOP up takes under a minute. If something is not behaving, the fixes below cover almost everything.
Getting started
- Install LOOP from the App Store.
- Add the keyboard. Open Settings, then General, then Keyboard, then Keyboards, then Add New Keyboard, and choose LOOP.
- Allow Full Access. Tap LOOP in that same keyboards list and turn on Allow Full Access. The AI actions need this to reach our servers. Without it the keyboard still types, but Translate, Rewrite and the rest will not run.
- Switch to it while typing. Open any app, tap into a message field, then press and hold the globe key to pick LOOP.
- Use it. Type as you normally would, tap the AI button, and choose what you want done.
Common problems
The LOOP keyboard does not appear when I press the globe key
It has not been added yet, or it was added and then removed. Go back to Settings, General, Keyboard, Keyboards and check LOOP is in the list. If it is there but still will not appear, restarting your iPhone resolves it in most cases, since iOS caches the list of installed keyboards.
The AI actions do nothing, or show an error
Work through these in order:
- Check Allow Full Access is on. This is the most common cause by a wide margin.
- Check you have a working internet connection. The AI actions cannot run offline.
- Check whether you have used up the free allowance. The app will tell you if you have.
- Close and reopen the app you are typing in, so the keyboard reloads.
Nothing happens when I tap an AI action
Make sure there is text for LOOP to work on. Most actions need either something you have typed, or a message you have selected to reply to.
The translation is not quite right
AI translation reads context, so short fragments and heavy slang are the hardest cases. A slightly longer, more complete sentence usually gives a noticeably better result. Please do check the output before sending anything important.
I subscribed to Pro but still see limits
Subscriptions are processed by Apple and can take a moment to register. Try the restore purchases option in the app. If it still has not applied after a few minutes, email us with the date of purchase and the Apple ID region you bought it in, and we will sort it out.
How do I cancel Pro?
Cancel in your Apple ID settings: open Settings, tap your name, then Subscriptions, then LOOP. Deleting the app does not cancel a subscription on its own.
Is my typing private?
Typing on the keyboard is not sent anywhere. Text is only sent for processing when you tap an AI action. Our Privacy Policy sets out the detail.
Is there an Android version?
Not yet. LOOP is iPhone only for now, so we can get the keyboard experience right on one platform first.
Still stuck?
Email support@loop.app and tell us what you were doing, which app you were typing in, and your iPhone and iOS version. That detail usually lets us answer on the first reply instead of the third.